Support
Get help, request your data, or delete your account.
Quick contact
Typical response time: within 3 business days.
Include your account email and a clear description of the issue so we can help faster.
FAQ
Open the app’s sign-in screen and tap Forgot password (or equivalent). Follow the link sent to your email to set a new password. If nothing arrives within a few minutes, check spam and confirm you’re using the same email as your account. Still stuck? Email us at hello@creatorium.org from your account email.
Delete Your Account & Data
You can ask us to delete your Creatorium account and the personal data tied to it. Below is what that means in practice.
What gets deleted
- Account profile (email, username, authentication identifiers)
- All user-generated content (creations, prompts, saved items, history)
- Subscription and purchase records linked to the account (billing records may still be kept where Apple, Google, or the law require it)
- Usage analytics tied to the account
- Any uploaded media
What may be retained (and why)
- Anonymized or aggregated analytics that can't be linked back to you
- Records we're required to keep by law (for example financial or tax records), usually only for the legally required period
- Backup copies until they rotate out—typically purged on our regular backup cycle, which can take up to 30 days
Two ways to request deletion
- In-app: Settings → Account → Delete Account, available in-app under Settings → Account.
- By email: Send a message to hello@creatorium.org from the email address registered on your account. Use the subject line Delete My Account. Include your username if you know it.
Timeline: We process verified requests within 30 days. You'll get a confirmation email when deletion is complete.